Privacy Policy

This Privacy Policy describes how BREEZOID SOLUTIONS PRIVATE LIMITED ("Breezoid," "we," "us," or "our"), operating the website https://breezoid.in, collects, uses, stores, and protects your personal data. This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

By accessing or using our website and services, you consent to the collection and use of your personal data as described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us as well as information collected automatically when you use our website.

Information You Provide

• Order Information: Full name, email address, mobile number, shipping address (including state and pincode), and order details when you place an order.
• Contact Information: Name, email, phone number, and message content when you contact us through our contact form or email.
• Account Information: Any information you voluntarily provide during your interaction with our website.

Information Collected Automatically

• Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behaviour via Google Analytics (GA4).
• Cookies: Small data files stored on your device to improve your experience. See Section 5 for more details.
• Cart Data: Products added to your shopping cart, stored locally on your device (localStorage) and not on our servers until an order is placed.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery.
• To send order confirmation emails, shipping updates, and payment status notifications.
• To respond to your enquiries and customer support requests.
• To improve our website, products, and customer experience.
• To prevent fraud and ensure the security of transactions.
• To comply with applicable legal obligations and regulatory requirements.
• To analyse website usage patterns through Google Analytics for performance improvement.

We do not use your personal data for unsolicited marketing without your prior consent.

3. Data Storage and Security

Your personal data is stored on secure servers. We implement reasonable security practices and procedures, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure database storage with restricted access to authorised personnel only.
• Regular security reviews and updates to our infrastructure.
• We do not store any credit card, debit card, or UPI PIN information on our servers. All payments are processed through secure, third-party payment gateways in compliance with RBI tokenisation guidelines.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your own devices.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your data in the following circumstances:

• Service Providers: With logistics partners for order delivery, payment gateways for transaction processing, and email service providers for order communications.
• Legal Compliance: When required by law, court order, or government regulation, or to protect the rights, property, or safety of Breezoid, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with appropriate notice.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the website to function properly, such as maintaining your shopping cart (via localStorage).
• Analytics Cookies: Google Analytics (GA4) cookies to understand website traffic and user behaviour. Google Analytics collects data anonymously and does not identify individual users.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

6. Your Rights Under the DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal:

• Right to Access: You can request a summary of your personal data that we process and a description of the processing activities.
• Right to Correction and Erasure: You can request correction of inaccurate or incomplete data, or deletion of your personal data that is no longer necessary for the purposes it was collected.
• Right to Grievance Redressal: You have the right to file a complaint with our Grievance Officer or the Data Protection Board of India.
• Right to Nominate: You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.
• Right to Withdraw Consent: You may withdraw your consent for data processing at any time. Withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Grievance Officer at grievance@breezoid.in. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Order Data: Retained for a minimum of 8 years from the date of transaction for accounting and tax compliance under Indian law.
• Contact Enquiries: Retained for up to 2 years from the date of last communication.
• Analytics Data: Retained as per Google Analytics data retention settings (up to 14 months).

After the retention period, data is securely deleted or anonymised.

8. Payment Information

We accept payments via UPI (Unified Payments Interface) and Cash on Delivery (COD). Payment processing is handled through a secure third-party payment gateway. We do not store, process, or have access to your UPI PIN, bank account details, or any payment credentials. All payment transactions are encrypted and secured in accordance with RBI guidelines.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

BREEZOID SOLUTIONS PRIVATE LIMITED
2nd Floor, No 235, 13th Cross Road, Stage 2,
Hoysala Nagar, Binnamangala,
Bengaluru, Karnataka - 560038

Email: info@breezoid.in
Phone: +91 8897419635

Grievance Officer:
Shaik Arshad Ali
Email: grievance@breezoid.in
Phone: +91 8897419635

The Grievance Officer shall acknowledge your complaint within 24 hours and resolve it within 30 days from the date of receipt.

This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.