Grievance Redressal

LAST UPDATED: FEBRUARY 2026

At Breezoid, we are committed to providing a transparent, fair, and efficient process for resolving all customer grievances. This page outlines our grievance redressal mechanism in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

In accordance with the IT Rules 2021, we have appointed a Grievance Officer to address your complaints and concerns. You may contact the Grievance Officer for any issues related to orders, products, payments, website content, data privacy, or any other matter arising from your use of breezoid.in.

Designated Grievance Officer

Name Shaik Arshad Ali

Email grievance@breezoid.in

Phone +91 8897419635

Address 2nd Floor, No 235, 13th Cross Road, Stage 2,
Hoysala Nagar, Binnamangala,
Bengaluru, Bengaluru Urban, Karnataka - 560038

Availability Monday to Saturday, 10:00 AM - 6:00 PM IST
(Excluding public holidays)

Types of Grievances

You may raise a grievance for any of the following issues:

Order-related: Delayed delivery, non-delivery, wrong product, damaged product, missing items
Payment-related: Overcharge, double charge, refund not received, payment failure
Product-related: Quality concerns, product not as described, defective merchandise
Account & Privacy: Unauthorised access, data privacy concerns, request for data deletion under DPDP Act
Website-related: Misleading information, pricing errors, technical issues
Service-related: Poor customer service experience, unresolved complaints

How to File a Grievance

To ensure a timely resolution of your complaint, please include the following details when filing a grievance:

Your full name and contact information (email, phone number)
Order ID (if applicable)
A clear and detailed description of the grievance
Supporting evidence (screenshots, photographs, transaction details, etc.)
Your preferred resolution

You may file your grievance through any of the following channels:

Email: grievance@breezoid.in
Phone: +91 8897419635
Post: BREEZOID SOLUTIONS PRIVATE LIMITED, 2nd Floor, No 235, 13th Cross Road, Stage 2, Hoysala Nagar, Binnamangala, Bengaluru, Bengaluru Urban, Karnataka - 560038

Resolution Timeline

We follow a structured timeline for addressing and resolving all grievances:

WITHIN 24 HOURS

Acknowledgement

Your grievance will be acknowledged with a unique complaint reference number via email. This reference number should be used for all future correspondence related to the complaint.

WITHIN 48 HOURS

Initial Assessment

Our team will review the details of your complaint and may reach out for additional information if required. An initial assessment and expected resolution timeline will be communicated to you.

WITHIN 7 BUSINESS DAYS

Resolution for Standard Complaints

For straightforward order, delivery, or product issues, we aim to provide a resolution within 7 business days, including any applicable refund, replacement, or corrective action.

WITHIN 30 DAYS

Resolution for Complex Complaints

For complex grievances that require investigation (such as payment disputes, data privacy concerns, or matters requiring coordination with third parties), we aim to resolve within 30 days from the date of receipt, as mandated by law.

Escalation Process

If you are not satisfied with the resolution provided:

Level 1 - Customer Support: Contact us at info@breezoid.in for general queries and order issues. Our team will attempt to resolve your concern promptly.
Level 2 - Grievance Officer: If Level 1 resolution is unsatisfactory, escalate to the Grievance Officer at grievance@breezoid.in.
Level 3 - External Authorities: If the grievance remains unresolved after 30 days, you may approach the appropriate Consumer Disputes Redressal Forum or file a complaint on the National Consumer Helpline portal at consumerhelpline.gov.in or call 1800-11-4000 (toll-free).

Consumer Protection

As a responsible e-commerce entity, we adhere to the following consumer protection standards:

No misleading advertisements or false claims regarding discounts, product descriptions, or pricing
Clear display of final payable amounts inclusive of all taxes and charges before checkout
Transparent return, refund, and cancellation policies with clearly specified timelines
Protection of customer personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023
No sale of prohibited or restricted goods

Entity Details

Legal Entity Information

Company Name: BREEZOID SOLUTIONS PRIVATE LIMITED
GSTIN: 29AANCB6143R1ZT
Registered Office: 2nd Floor, No 235, 13th Cross Road, Stage 2, Hoysala Nagar, Binnamangala, Bengaluru, Bengaluru Urban, Karnataka - 560038
Email: info@breezoid.in
Phone: +91 8897419635

Governing Law

This Grievance Redressal mechanism and all matters arising from your use of breezoid.in shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.